MedCounter is a subscription software service for pharmacies. This policy explains how cancellations and refunds work. It applies alongside our Terms & Conditions.
Subscriptions
MedCounter is billed as a recurring subscription (monthly or annual, as shown on our Pricing page) through our payment partner, Razorpay. The plan you choose renews automatically at the start of each billing period until you cancel.
Cancellation
- You can cancel your subscription at any time from your account in the MedCounter web dashboard, or by emailing support@medcounter.in.
- Cancellation stops future renewals. Your access continues until the end of the billing period you have already paid for.
- We do not auto-charge you again once a subscription is cancelled.
Refunds
- Subscription fees are generally non-refundable for the current billing period, since access to the Service is provided immediately and continuously.
- If you were charged because of a technical billing error (for example, a duplicate charge or a charge after a confirmed cancellation), email us within 7 days and we will refund the incorrect amount in full.
- Where a refund is required by applicable law, we will honour it.
- Approved refunds are processed back to the original payment method via Razorpay, typically within 5-7 business days, depending on your bank.
Free trial access
New pharmacies use MedCounter free of charge for a trial period (currently the first 3 months). No payment is taken during the free trial, so no refund applies. We will notify you before free access converts to a paid subscription.
How to request a refund or cancellation
Email support@medcounter.in with your registered phone number and shop name, or see our Contact page. We respond within 2 business days.